Phone: (847) 742-1790 Monday - Friday: 7:00am - 4:00pm Saturday (Yard & U-PICK Only): 7:00am - 10:30am

Customer Care Supervisor

Midwest Groundcovers – St. Charles, IL

Full Time Year Round

Lead, recruit, train and motivate Inside Sale, Wholesale and Customer Service operations to achieve sales goals at a profit and meet customer expectations.  Achieve professional and personal goals in the process.

Submit an Application

Essential Responsibilities:

  • Lead the Inside Sales, Wholesale, and Customer Service team to achieve sales goals and department advancement. 
  • Manage department budgets. Prepare and report on labor budgets and Inside Sales related budgets.
  • Oversee Inside Sales, Wholesale, and Customer Service operational areas serving customers: account management, customer complaint recording, and resolution, credits, returns, reporting & development, customer service phone system/call center operations & equipment.
  • Lead department staffing coverage/scheduling, inbound sales call processing/routing, quotes and order entry, and customer processing through the Wholesale Office.
  • Maintain a working understanding of department activities.  Actively participate in Inside Sales activities, especially in spring.

Knowledge & Skills Required:

  • Excellent management and supervisory skills. Excellent communication skills.
  • Excellent customer service skills.
  • Excellent organizational and project management skills with the ability to meet deadlines.
  • Excellent problem-solving skills with a positive, action-oriented attitude.
  • Strong commitment to meet customer expectations and teamwork.
  • Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and sales related systems.
  • Multi-tasking abilities and flexibility.
  • Understanding of the green industry.
  • Professional standing / accreditation(s). For example:  CLT, RLA, CPA, ICN Pro, etc.

Preferred Experience:

  • Degrees: Bachelor’s degree in business, management, or horticulture
  • 5-10 years call center, customer service, or inside sales management in industry or related industry
  • Experience in the green industry, related industry, or manufacturing environment
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About Midwest Groundcovers

Join the Midwest team! We strive to attract and retain the best talent in our industry and consider our employees to be our most valuable asset. We offer full-time, full-time seasonal and part-time employment across many different types of positions and experience levels. Midwest has grown through dedication to customer service and we are continually seeking those who share that desire to join our team. Our past accomplishments and success in the Green Industry are a direct reflection of the quality of our employees – join us and help us to build the future!

Submit an Application

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Contact Info

Phone: (847) 742-1790
Fax: (847) 742-2655
mginfo@midwestgroundcovers.com

Street Address

6N800 IL-25
St. Charles, IL 60174

Current Hours:

Monday - Friday: 7:00am - 4:00pm Saturday (Yard & U-PICK Only): 7:00am - 10:30am

 

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