Phone: (847) 742-1790 Monday - Friday: 7:00am - 5:00pm Saturdays: 7:00am - 3:30pm

Inside Sales Manager

Midwest Groundcovers – St. Charles, IL

Full Time Year Round

Lead, recruit, train and motivate Inside Sales and Customer Service operations to achieve sales goals at a profit and meet customer expectations.  Achieve professional and personal goals in the process.

Submit an Application

Essential Responsibilities:

Managing Team Members – leads effectively by translating the organization’s vision, mission, and strategic objectives into challenging but attainable goals.

  • Set long term and annual goals for departments and individuals. Provide ongoing feedback, training, coaching, and formal evaluation.  Assure positions are staffed to achieve overall goals.  Schedule regular meetings for training, operations objectives, problem solving, and decision making.
  • Recruit, select, hire, manage, train, and motivate Inside Sales and Wholesale staff for these areas:
    • Senior Inside Sales (2-3)
    • Inside Sales Representatives (2-4)
    • Customer Service Representatives (Seasonal) (1-2)
  • Act as a key recruiting ground for the company. Attend fruitful career fairs.  Develop new staff yearly with a development focus to make them promotion ready.
  • Coordinate with all departments to facilitate sales success, especially Production and Inventory, MT, Finance and Administration, IT, Outside Sales, Shipping, Order Fulfillment, QA, and senior management.
  • Support and enforce company policies.
  • Provide ongoing feedback and formal evaluation for direct reports on at least a quarterly basis in order to support their goal achievement and skill growth. Conduct annual performance evaluations.
  • Manage and develop procedures, rolling calendars, and information technology systems to achieve sales goals and the expected level of customer service.  Assure documentation.

Customer Focus – strives to create the most value for the customer that results in the mutual long-term success. Demonstrates dedication to meet or exceed the expectations and requirements of customers.

  • Lead the Inside Sales, Wholesale, and Customer Service team to achieve sales goals and department advancement.
  • Manage department budgets. Prepare and report on labor budgets and Inside Sales related budgets.
  • Oversee Inside Sales and Customer Service operational areas serving customers: account management, customer complaint recording, and resolution, credits, returns, reporting & development, customer service phone system/call center operations & equipment.
  • Lead department staffing coverage/scheduling, inbound sales call processing/routing, quotes, and order entry.
  • Maintain a working understanding of department activities.  Actively participate in Inside Sales activities, especially in spring.
  • Oversee the following functions:
    • Order management / will call order management
    • Sales order & booking policies
  • Maintain a productive, positive team atmosphere, especially through effective communication to both MG & MT.
    • Report sales results on a weekly or more frequent basis to individuals, companies, and management.
    • Communicate to the department information from management and other departments.
    • Communicate general department information at company meetings with Production, Admin, etc.
    • Represent Inside Sales and Customer Service teams at company meetings.

Teamwork – builds constructive & effective relationships with colleagues at all levels. Advises and collaborates with others to develop a stronger team and enhance team spirit. Sees teams as a vehicle for achieving organizational objectives.

  • Achieve department sales goals – assure measurement targets and tools are in place. Track and report progress to individuals, teammates, and management in order to achieve sales goals.
    • Sample Goals
    • Monthly Promotional Sales Goals for Inside Sales
    • Rolling Calendar monthly communications
  • Support Outside Sales. Understand strategic sales goals of Outside Sales and management teams, by market, and by customers.  Direct department individual activities to support these goals.
  • Responsible for working with Admin on customer order payment for MG:
    • Collecting payment for COD orders.
    • Accountable for assuring COD=AGED orders are paid upon receipt.
  • Maintain a positive relationship with Inventory and Production – understand workflow, cycles and actively communicate those to the Inside Sales team.

Problem Solving – employs analytic abilities and other tools to creatively resolve problems in a variety of contexts.

  • Improve the department’s efficiency and effectiveness to continually improve customer service.
  • Regularly review customer feedback reports (SPROB / SCOMP) to determine improvements, opportunities, bottlenecks and to target the most important areas in which to improve processes to enhance customer service quality, grow sales and increase efficiency.  Work in collaboration with Sales Leadership Team.
  • Thoroughly understand the Ross system for MG.  Understand system reports, processes, and how to obtain a multitude of information from the system, especially relating to sales results and measurements.
  • Be the lead in developing Ross improvements for the Sales Team. Develop, write, and manage ROSS specifications for increased department efficiency, increased customer service value, and reduced costs.
  • Responsible for determining and achieving individual goals, and working toward personal and professional growth, while supporting the department, company, and industry.

Knowledge & Skills Required:

  • Excellent management and supervisory skills. Excellent communication skills.
  • Excellent customer service skills.
  • Excellent organizational and project management skills with the ability to meet deadlines.
  • Excellent problem-solving skills with a positive, action-oriented attitude.
  • Strong commitment to meet customer expectations and teamwork.
  • Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and sales-related systems.
  • Multi-tasking abilities and flexibility.
  • Understanding of the green industry.
  • Professional standing / accreditation(s). For example:  CLT, RLA, CPA, ICN Pro, etc.

Preferred Experience:

  • Degrees: Bachelor’s degree in business, management, or horticulture
  • 5-10 years call center, customer service, or inside sales management in industry or related industry
  • Experience in the green industry, related industry, or manufacturing environment

About Midwest

Join the Midwest team! We strive to attract and retain the best talent in our industry and consider our employees to be our most valuable asset. We offer full-time, full-time seasonal and part-time employment across many different types of positions and experience levels. Midwest has grown through dedication to customer service and we are continually seeking those who share that desire to join our team. Our past accomplishments and success in the Green Industry are a direct reflection of the quality of our employees – join us and help us to build the future!

Submit an Application

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Contact Info

Phone: (847) 742-1790
Fax: (847) 742-2655

Street Address

6N800 IL-25
St. Charles, IL 60174

Current Hours:

Monday - Friday: 7:00am - 5:00pm Saturdays: 7:00am - 3:30pm


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