Ordering Details & Policies

Due to the serious nature of Boxwood Blight and to protect our crops, we have implemented the best management practices to be as proactive as possible. All Boxwood sales are final. Once a Boxwood leaves the nursery, we are unable to accept returns. Likewise, no Boxwood returns will be accepted once they have been loaded on the customer’s truck, or unloaded from our delivery truck at the customer’s place of business or jobsite. In addition, we will not diagnose Boxwood Blight for customers or the public and will not allow any sample cuttings on the property. We cannot safely dispose of any Boxwood brought to our property, regardless of the presumed health of the plant. We also request that you refrain from bringing Boxwood from other suppliers into our nursery while picking up material from us. Thank you for your understanding to help keep our plants safe and healthy.

Midwest Groundcovers LLC strives in good faith to give accurate information on company policies, pricing and product information. Midwest Groundcovers LLC does not guarantee the catalog is free from typographical errors.

All claims of shortages, incorrect or damaged plants must be submitted immediately. Notification must be made and plants must be returned within five (5) business days of receipt of the plant material. After five (5) business days, we assume no responsibility. Returns due to customer errors will be charged a 25% restocking fee and considered only if the plants are in excellent condition and have not been removed from their original containers.

To establish a line of credit, please submit a Credit Application. Our response time is dependent on the timely follow-up of business references. Customers receive a notification letter once a credit decision has been made.

Midwest Groundcovers offers a secure way to keep your credit card information on file for future shipping and pickup orders. In lieu of bringing payment in for pickup orders, supply Inside Sales or the Wholesale Office with credit card information to have it stored electronically in a secure vault. Doing so permits your driver to use our quick service Check-In Kiosk, allowing for quick order processing. If you are a pickup customer for Midwest Trading products, ask for the credit card to be saved in our Midwest Trading vault as well.

We will consider Custom Contract Grow orders (CCG) on a case-by-case basis for established customers in good standing. Considerations include the quantity, type and finished size of the plant(s) requested, plant availability, production space availability, and production lead time. A signed Custom Contract Grow Agreement and non-refundable deposit of 30% will be required prior to the commencement of planting. Timing is imperative to meet growing deadlines. A holding fee of 10% per week will be assessed on any portion of the order(s) not taken by the contracted delivery date. Please contact your sales representative as soon as the possible need for a CCG arises to discuss the specifics of the project.

Earned Volume Discount (EVD) is a discretionary discount program for Garden Centers, Landscape Contractors, Horticultural Re-wholesalers, and Nurseries. The current year discount is based equally on payment history and previous year purchases. Qualifying terms for the EVD program are 2% 10, net 30, or COD; no extended terms are offered to EVD program customers. To maintain an EVD, we require the account to be paid current throughout the entire year. If the account becomes overdue, the EVD is removed. Removed EVDs are not automatically reinstated when payment is current. Midwest Groundcovers LLC reserves the right to cancel or modify the program anytime.

To establish a business account, please submit a fully completed Customer Number Application using the options listed below. Establishing an account does not guarantee terms or credit. Credit applications are available as a separate request; see Credit Application below. An online application is available on our website, under Resources - New Customer - On-line Customer Number Application. Please allow up to 48 hours for processing once your application is submitted.

Employer Identification Number (EIN): a unique nine-digit number assigned by the Internal Revenue Service (IRS) to business entities operating in the United States for the purpose of identification.
or
Two forms of Proof of Business and Social Security Number: a voided business check, copy of business license, copy of state certificate of business registration, membership in a professional association, trade association or chamber of commerce, are acceptable proofs of business. Call our Inside Sales Department for more information.

Our plants are healthy and in good growing condition when sold. Since growing conditions and plant care are out of our control once plants leave the nursery, we offer no further guarantee.

Midwest Trading products that are sold out of our St. Charles facility are only select items and are subject to change. Trading products are pick-up only in St. Charles. If you are looking for products to be shipped or want access to the full selection of Midwest Trading products, please call 630-365-1990 for more information.

1. Due to the highly perishable nature of our product, it is important that all orders are taken on the date for which they are requested. This enables us to provide the best quality product, customer service, and availability.

2. Orders in the process of being assembled are considered final orders. Changes or cancellations, once order assembly has commenced, are subject to a 25% restocking fee.

Patented plants must be sold with a patent tag on each plant. This tag must stay on the plant through the final sale. Under U.S. law, these plants may not be propagated and grown without permission from the patent owner or his/her agent.

Prices listed on the website are the most current prices. Prices are subject to correction or change.

Payment of sales tax is required on all purchases of products unless the buyer has a valid tax exemption number. Your Certificate of Resale or tax exemption number must be on file with us so that tax is not charged. Companies working on tax-exempt projects must submit supporting papers or a copy of the tax-exempt letter advising us of the project’s tax-free status. If several orders are placed for the same job, please notify Inside Sales when placing each order.

Orders can be placed for April and/or May up to 15% above your previous year’s purchase value for those months. All plants not taken from STOCK orders in April or May are automatically returned to inventory at the end of the requested calendar month. New orders are subject to inventory levels at the time of placement.

Will Call and Stock Orders exceeding 30 days holding are subject to assessment and/or cancellation.

Terms are net cash. For accounts with established credit in good standing, we offer 2% 10, net 30. We accept Visa, MasterCard and Discover, but do not offer the 2% discount for any credit card payments. We do not accept 3rd party checks.

We understand Landscape Contractors can face unpredictable circumstances when it comes to the timing of plant installations. To support our Landscape Contractors, we offer the opportunity to place WILL CALL orders. A WILL CALL order will reserve plant inventory for the first or second half of the month in which it is placed. 
 
 WILL CALL orders dated between the 1^st and 14^th of the month will be considered first half of the moth WILL CALL orders. WILL CALL orders dated between the 15^th – end of the month will be considered last half of the month WILL CALL orders.
 
We understand jobs get delayed. If your job gets pushed out a month or more, please contact our sales team to move the order to a new month, or manage / edit your orders online.

WILL CALL orders must be RELEASED by contacting our sales team or editing the order via the website prior to it being assembled.
 
There is a 2-business day assembly time frame that applies to all order types.

View a comprehensive ​how-to-order guide by clicking below.
midwest groundcovers webstore how to guide.pdf