Frequently Asked Questions

We understand Landscape Contractors can face unpredictable circumstances when it comes to the timing of plant installations. To support our Landscape Contractors, we offer the opportunity to place WILL CALL orders. A WILL CALL order will reserve plant inventory for the first or second half of the month in which it is placed. 
 
 WILL CALL orders dated between the 1^st and 14^th of the month will be considered first half of the moth WILL CALL orders. WILL CALL orders dated between the 15^th – end of the month will be considered last half of the month WILL CALL orders.
 
We understand jobs get delayed. If your job gets pushed out a month or more, please contact our sales team to move the order to a new month, or manage / edit your orders online.

WILL CALL orders must be RELEASED by contacting our sales team or editing the order via the website prior to it being assembled.
 
There is a 2-business day assembly time frame that applies to all order types.

For a small fee, we offer our garden center customers the ability to include Custom Color Labels with their order. The labels include the customer’s logo, a photo of the mature plant, important plant characteristics, and the customer’s retail price.

To learn more about the program and how to participate, contact our sales team.

Customers in Custom Color Label program will automatically receive labels with orders placed via the webstore. If they do not want the labels for a particular order, it will be the customer’s responsibility to contact our sales team and ask to have them removed from the order.

At this time, customers in the program will need to contact our sales team to make any updates to the pre-printed retail price on the label. We will be working to improve this functionality in the coming months.